Frequently Asked Questions

  • Taxes and Duties

    • Are duty and taxes charged on international orders?

      Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system.
    • Can I get an invoice?

      Should you be a registered company in Europe with a VAT Number, we can issue a tax free invoice provided you complete all the relevant boxes in your member account.
  • Payment & Currencies

    • What currencies do we support?

      We support Euro and US$.
    • How do I use PayPal?

      PayPal is a fast and secure online payment method that lets you pay with one single login in thousands of websites. You can choose to use PayPal at for a convenient method to complete your order. Simply follow the steps during checkout. You can set up your PayPal using your debit or credit card.
    • What forms of payment does accept? accepts PayPal, bank wire transfers and credit cards Visa, MasterCard, Maestro, American Express, Diners (all payments made using the card are processed securely through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank). We do not accept payments by cheque unfortunately.
    • Secure Payment with Credit Card

      All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
    • I am a new customer, how do I place my first order?

      Welcome to We are thrilled that you would like to place an order.Once you have selected the desired products you wish to purchase, you are invited to Checkout.You will need to create an account by becoming a member so that you may register your details.Then you may proceed with completing your purchases.
  • Shipping and Order Tracking

    • How do I know if my order was placed successfully?

      After your order is submitted you will be redirected to an order confirmation page with your order number. If you have reached this page, you can be assured that your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.
    • How long will it take for my goods to arrive?

      Depending on the service chosen, we will inform you accordingly.
    • How much does international shipping cost?

      Shipping costs vary with every order. All shipping options and costs will be calculated for you during check out. Shipping costs will be calculated based on weight or volume of the package, shipping location and method of delivery. If you are not succesful with obtaining this, we invite you to contact us.
    • My order is later than expected – what shall I do?

      Please contact us for us to follow up your shipment as best as possible.
    • Where do you ship to?

      We try our best to ship all over the world.
    • How can I change my delivery address?

      Simply get in touch with us via email or telephone no later than 2 days after order confirmation and we will try our best to amend the registered delivery address.
  • Use of Products

    • Does Forma furniture require assembly?

      Most products are supplied fully assembled whilst some will need minor assembly, in which case instructions are given inside each carton. 
    • Do I need to store my furniture?

      Please follow the link to ‘Care & Maintenance’ where you will find all our guidelines regarding this issue.
    • Does Forma furniture carry a warranty?

      Please click on our ‘warranty’ page for full details.
  • Various

    • Where are Forma Marine Furniture S.M. LLC products manufactured?

      Forma Marine Furniture S.M., LL products are mainly manufactured in Greece. Some products are by exception produced in China but under our very strict specifications and instructions.
    • Do you sell to other businesses?

      Yes, we're happy to sell to both individuals and businesses. If you'd like to know more, please get in touch with us either by email or by completing our contact form.

Other queries / suggestions / complaints?

Please do not hesitate to contact us during office hours if you cannot find an answer to your query on our website.
By e-mail to : By post : 5, Nezer Str. Glyfada - Greece, 16674 By telephone : (+30) 210 89 42 170


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